1. Introduction
1.1 Deltin7 Casino reserves the right to modify the terms and conditions at any time without prior notice. These terms come into effect from their publication on this page without any retroactive effect regarding bonuses and promotions. It is the responsibility of the user to read these terms and conditions and to refer to them regularly. Any deposit or play on Deltin7 Casino implies that the platform user accepts these terms.
2. Account
2.1 Opening an account is required in order to play for real money on Deltin7 Casino.
2.2 The minimum age required to create an account is 18 years.
2.3 Players residing in countries not available on the registration form cannot create an account or play on Deltin7 Casino.
2.4 The Company permits only one (1) account per player, household, IP address, email address, phone number, payment method (debit or credit cards). If our security system detects identical information across multiple accounts, this is considered "multi-accounting", which is strictly prohibited and, in such cases, all accounts may be immediately closed by the fraud department.
2.5 If multiple players wish to play at our casino from a common network (dormitories, shared accommodations, etc.), or from the same household, we strongly suggest contacting our support team before creating multiple accounts to avoid unnecessary security procedures.
2.6 To open an account, the player will be asked to complete a registration form and provide the following personal information: a "username", a "password", "Last Name", "First Name", "email", "phone number", "residential address", "gender", "date of birth" and the "currency". The name registered on the player's account must match the player's legal name and identity.
2.7 It is the player's responsibility to ensure that they are the sole person able to access their account by keeping login details secure. We recommend our users log out of their account at the end of each gaming session.
2.8 Players are advised to create a strong password containing uppercase and lowercase letters, alphabetic characters, special characters and numbers. The minimum suggested length is eight characters including one uppercase letter, one number and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars that it deems inappropriate, including those of a political, racist, pornographic, insulting or violent nature, or those that promote terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts:
2.9.1.1 An account with no recorded activity for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply an account maintenance fee of INR 500 per month on any inactive account with a positive balance. In such cases, these fees will be deducted from the active cash balance until the account becomes active again and/or until the active balance is zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players have the option to recover remaining funds on their inactive accounts by logging into their personal area and submitting a withdrawal request.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support to recover these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, etc…
3.2 Any withdrawal request requires prior account verification. The required documents are as follows :
- A valid identity document (passport, driving licence or national identity card).
- A proof of address dated within the last 3 months in PDF format showing the full name and address of the customer. Considered proofs of address include bank statements, payslips, water, gas, electricity bills and fixed-line/internet phone bills.
- Any official document issued by the user's bank showing the IBAN and BIC/SWIFT codes.
If one of these supporting documents cannot be provided, the user must inform customer support.
3.3 All Deltin7 Casino accounts may be subject to general or specific verification regarding the player's age, identity, payment methods and compliance with our Terms of Use. If the player fails to meet the required deadlines to verify their account, Deltin7 Casino reserves the right to temporarily suspend access to games.
3.4 If you wish to verify your account prior to any withdrawal request, you must contact our support via live chat. Documents can be sent by email to [email protected] or via the live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer), ensure you upload all requested documents within the given timeframe following the instructions. Each link allows the upload of a single document.
3.6 Information on the documents submitted must match the information provided by the player when creating their Deltin7 Casino account. The player undertakes to inform customer support of any change of circumstances in order to keep their account up to date and verified by providing supporting documents.
3.7 The player should take care to submit a complete file containing authentic, legible and good quality documents so that processing times can be respected.
3.8 The processing time for account verification is 1 (one) business day once all required supporting documents have been received. However, the timeframe may be affected by extraordinary and unusual circumstances.
4. Deposits
4.1 The minimum deposit amount is 10 INR and the maximum amount is 1000 INR.
4.2 When making a deposit, the player authorises Deltin7 Casino to use Electronic Service Providers (ESP) and/or third-party payment providers to process the various financial transactions, and therefore agrees to be bound directly by the terms and conditions of those partners.
4.3 By choosing a deposit method, the player accepts the terms and any fees that may be applied by a third party, such as their bank (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must correspond to the first and last name of the Deltin7 Casino account holder.
4.5 The list of available payment methods may vary at the company's discretion and/or according to the player's geographic area.
4.6 By choosing to gamble with real money, the user accepts the potential risk of loss.
4.7 Bets and deposits made on the site may be refunded under certain conditions. (see 15. Refunds)
4.8 Deposits by cheque, cash or bank transfer are not permitted on the site.
5. Withdrawals
5.1 To make a withdrawal, the user's account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is 50 INR, unless explicitly stated otherwise in the specific promotional terms and conditions.
5.3 A deposit must be wagered at least 1 (one) time before part or all of the balance may be withdrawn, in accordance with the standards imposed on us in the fight against money laundering.
5.4 Withdrawal methods are linked to the deposit methods used for previous deposits. If a payment method does not allow a payment to be processed successfully, we reserve the right to choose the method of payment for the withdrawal.
5.5 In particular cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a payment method of our choice even if it is not the one originally requested. Withdrawal requests to non-repayable credit cards will be issued to an e-wallet of choice or by bank transfer. In this case, all processing fees are borne by the player.
5.6 The maximum withdrawal amount for a player is 2500 INR per 7-day period, until full settlement and unless otherwise stated in the Promotional Terms and Conditions, or except at our discretion, for example in the case of players with privileged status.
5.7 Withdrawal requests may be cancelled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (in the case of a win resulting from a free sign-up bonus, for example), any balance exceeding the maximum permitted amount will be cancelled and removed from the account.
5.9 Any withdrawal request will void active bonuses in progress, including unactivated free spins (see Bonus Terms and Conditions).
5.10 If one or more deposits are cancelled or declined by the payment provider, we reserve the right to refuse or withhold any amount of bonus or associated winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents have been received, analysed and confirmed and where no further verification is necessary.
5.12 Any withdrawal request will be subject to verification by our fraud department which reserves the right to cancel in whole or in part the funds in case of non-compliance with these Terms and Conditions. The player will then be informed by email. (see 14. Account closure and retention of funds).
5.13 It is the player's responsibility to check the taxes and duties applicable to their winnings in their jurisdiction.
6. Bonuses and Promotions
6.1 To view the terms and conditions for bonuses please go here.
7. Customer Support
7.1 Customer support is available every day via live chat (from 9:00 to 22:00) or by email.
7.2 The user agrees to use proper and respectful language in their interactions with the Deltin7 Casino team. Any abuse or behaviour deemed inappropriate may lead to suspensions or permanent account closure.
8. Anti-Money Laundering and Counter-Terrorist Financing
8.1 We are subject to anti‑money laundering and counter‑terrorist financing laws and, in this regard, must exercise due diligence on all accounts.
Information provided to us for account verification or other situations set out in our terms and conditions will be processed in accordance with our Privacy Policy and will not be used for other purposes.
8.2 The player hereby acknowledges and agrees that we will use the information provided to meet our due diligence obligations, to carry out public searches and to perform checks to verify the accuracy of the information supplied.
8.3 While we are applying our due diligence measures, the player may be allowed to continue using their account. However, they will not be permitted to make withdrawals from that account until our verification procedures are complete.
8.4 Where we are unable to fulfil our due diligence obligations because we have not received the required information from the player or because we are unable to verify their identity, no activity may be undertaken from the account and the account will be blocked and/or closed. In such a case, we will return any deposited funds present on the account at the time of blocking and/or closure, unless it is necessary for us to delay or withhold payment of all or part of the player's funds to comply with our legal obligations.
8.5 The user agrees to cooperate and to provide any additional information and/or supporting documents necessary for the performance of our obligations. Any communication providing information/documentation should not be regarded as a final communication in this regard.
8.6 If we learn or suspect that the information provided by the player is materially false, we will cancel the registration and take any other measures we may be required to take under the law. We will not pay out any winnings in such circumstances.
9. Responsible Gaming
9.1 The player may, at their discretion, choose a deposit limit by setting the desired amount and period. Once registered and when that limit is reached, the player will no longer be able to deposit until their limit is reset. It should be noted that deposits already made during the period will be taken into account when calculating the limit.
9.2 The player may, at their discretion, choose to limit their ability to access their gaming area for a specified period using the "Account Freeze" option from their cashier. Following this limitation, active funds will be frozen and no transactions may be carried out on their account. The player will be able to access their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Player account limit section.
9.4 Any request for account freeze and/or exclusion will only be valid for the brand on which the player made the request (www.deltin7withdrawal.shop) and does not include other sites that we operate.
9.5 Our staff have no control over the cashier options, which means they can only be changed or removed by the player. Any increase or removal of a limit will take effect exactly within 24 hours.
10. Data Protection
10.1 We hereby guarantee that we adopt appropriate technical and organisational measures to ensure the security of our systems and the integrity of data transmitted on our website.
10.2 The player hereby acknowledges that their personal data will be processed by the licensee or by any other person, company or business associated in any way or otherwise engaged by the licensee to provide services as set out in these terms and conditions. We will process players' personal data in accordance with this website's Privacy Policy.
Collection of personal data
Deltin7 Casino ensures that our players' personal data is always obtained lawfully and processed fairly, in accordance with the rights of the player concerned and with our regulatory obligations or recommendations. This allows us to ensure a safe and user‑friendly browsing environment for our players. Such information may be disclosed to law enforcement authorities or to our data processing service providers for review where it is in accordance with our legally binding duties or obligations. Deltin7 Casino is committed to protecting your privacy and personal information.
Retention of personal data
The personal information we collect is stored securely in accordance with legal requirements for data security and retention. Under applicable Indian laws and regulations, Deltin7 Casino is required to maintain a secure online list of all registered players. In addition, Deltin7 Casino is required to retain all personal data submitted at registration and all data transmitted during the operation of a player's account for at least five years from the player's last transaction or account closure. Deltin7 Casino will retain this information for the period required by gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The Deltin7 Casino website requires the storage of small pieces of data sent by the web server to the browser, commonly referred to as "Cookies". The use of a cookie is in no way linked to the player's personal information, but is intended to provide an increasingly optimised and personalised gaming experience. Please be aware that the website www.deltin7withdrawal.shop cannot be used correctly if cookies are disabled.
Communication
Deltin7 Casino may communicate informational and/or promotional content to its registered members via newsletters and/or SMS. The user may unsubscribe from newsletters at any time by clicking the "Unsubscribe" button at the bottom of the email or by replying "STOP" to the SMS received.
11. Complaints
11.1 The player may contact our Customer Support at [email protected] and according to the instructions on the website to submit any complaint and/or report any malfunction concerning our services (registration form, transactions, bets, winnings...).
11.2 In the event of a bet not being registered in time by the servers, the casino cannot be held responsible or liable for the outcome of the round. Likewise, any amount wagered cannot be the subject of a refund request.
11.3 Complaints are handled by the support team and forwarded to management if necessary. All complaints considered reasonable will be dealt with within 24 hours.
11.4 The Company cannot be held liable for any involuntary interruption of the Site's operation due to unforeseen circumstances or reasons beyond its control, including, but not limited to: natural disasters such as earthquakes, floods, fires, tremors, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; fibre‑optic outages, strikes, or shortages of transport, infrastructure, fuel, energy, labour or materials; failure of the infrastructures providing telecommunications and information services; hacking
(hacking).12. Applicable Law
12.1 These Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, shall be subject to the exclusive jurisdiction of the courts of India.
12.3 The regulation of gaming and the platform's services are governed by the laws of India.
12.4 You are solely responsible for complying with any law applicable in your country of residence and if you are permitted by the applicable law in your country of residence to gamble, you may open an account with us. We disclaim any liability in the event of a breach or infringement of applicable law. Otherwise, we reserve the right to reject your account opening request or to disable your account. Additionally, players confirm that they are not residents of the United States and its territories or of any jurisdiction where access to our services is prohibited. Deltin7 Casino also prohibits persons located or resident in certain jurisdictions.
13. Account Closure and Fund Retention.
13.1 The player may request the closure of their account at any time by contacting customer support via chat or by sending an email to [email protected]. Any request will be processed, within 24 business hours, where possible.
13.2 Deltin7 Casino reserves the right, at its sole discretion, to permanently disable your account at any time and for any reason. In such case, the player immediately loses any rights to bonuses and/or any other promotional offers that may have been granted to them.
13.3 Upon account closure, regardless of the reason, if we detect cheating, irregular play, collusion, fraud / criminal activity, or a breach of the terms of these Terms and Conditions, we reserve the right to withhold any funds remaining in the balance. If it is not possible to pay the entire balance at once, due to payment limits or other reasons, the account will remain open until the total amount has been withdrawn by the player.
13.4 Any active real balance of your account at the time of its closure will be credited to a payment method registered on your account and of our choosing, unless we withhold such amounts for the reasons previously stated.
13.5 Also, the Casino reserves the right, at its sole discretion, to cancel any winnings and to confiscate any balance in any of the following circumstances :
a. If you have more than one active account with Deltin7 Casino ;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, money transfers, etc.) ;
c. If you provide incorrect or misleading player registration or profile information ;
d. If you are not of legal age in the province/state/country and/or jurisdiction in which you reside ;
e. If you have allowed or permitted (intentionally or not) someone else to access or play on your account ;
f. If you have not played individually for your own personal entertainment (i.e., you have played professionally, with the intention of exploiting our bonuses or in concert with one or more other players as part of a club, group, etc.) ;
g. If you have requested a refund for one of the deposits made with your credit card or any other payment method available associated with your account or if you have threatened to do so ;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering or fraudulent activities ;
i. If it is established that you have employed or used a system (including but not limited to machines, computers, software, algorithms or other automated “bots”) specifically designed to defeat Deltin7 Casino, increase your chances of winning or that you have adopted abnormal betting patterns and/or staking strategies. Thus, any use of automated programs or devices as well as any manipulation of play such as the use of the Martingale technique, the Paroli Betting System or Bonus Hunting (non-exhaustive list) are not permitted ;
j. If you have used the site, or your account maliciously.
k. If you use an anomaly to your advantage of the elements listed here but not limited to, the system, balances, bonuses, free spins… Related winnings may also be frozen, and/or confiscated in part or in full.
l. If we learn that you have played at another online casino under any of the circumstances mentioned above.
14. Refunds
14.1 Refunds are in addition to a customer's rights as a consumer under applicable consumer protection laws and regulations.
14.2 All amounts deposited by players are held in the player account. Player funds are kept in bank accounts separate from business accounts.
14.3 After filing a dispute regarding a deposit-related issue, the player may request a refund.
14.4 To request a refund, the player must contact customer service, clearly describe the issue and specify the amount of the refund requested.
14.5 This request will be forwarded to the competent department, depending on the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be subject to a diligent investigation and, if necessary, information will be obtained from the player's account, game providers, PSPs, etc. until a precise and satisfactory conclusion can be reached.
14.8 In the event of an agreed refund, the amount returned will be a true reflection of what is due to the player and proportional to the player's balance and existing winnings.
14.9 We reserve the right to withhold any refund until the account holder's identity is established to our satisfaction.
14.10 Wherever possible, refunds will be made using the same method as that used for deposits. Where the payment method used for the deposit does not support withdrawals, the refund will be processed only by bank transfer. In exceptional circumstances, where the deposit payment method supports withdrawals and we cannot send a transfer due to restricted areas, the refund may be made to a cryptocurrency wallet.
14.11 The refund will be made in full, where possible, and not staggered over a period of time.
14.12 In the event that the request is not approved, the player will be informed of the reasons why their request was refused.
14.13 If the player remains dissatisfied, they should send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the situation still cannot be resolved, the player should refer to our complaints handling policy. (see 11. Complaints)
14.15 Wherever possible, the time period between a refund request and the resolution, whether approving or refusing the refund, will not exceed 72 hours from receipt of the request.
